Crisis Management

Anticipating and counteracting the threat of reputation-damaging publicity plays a major role in public relations.

Cases abound history of brands built or razed on their ability to face such issues.

The recent case of Jean Charles de Menezes has brought the reputation of the London Metropolitan Police under a national spotlight.

Michael Hayman, Chief Executive of The Communication Group, was invited by the BBC in the face of crisis, to comment on the erosion of public trust in the Metropolitan Police.